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<p>Hi,</p>
<p>This is so frustrating! Has the email text for "transactions
statements for all patrons" changed recently? I NEED TO CUSTOMIZE
THE WORDING! Instead of simply telling patrons that they have
certain items OUT and when they are due, the email begins with a
blanket statement of items OVERDUE, even when the patron has zero
overdue items! And then goes on to say that <span style="color:
rgb(34, 34, 34); font-family: arial, sans-serif; font-size:
12.8px; font-style: normal; font-variant-ligatures: normal;
font-variant-caps: normal; font-weight: normal; letter-spacing:
normal; line-height: normal; orphans: 2; text-align: start;
text-indent: 0px; text-transform: none; white-space: normal;
widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;
display: inline !important; float: none; background-color:
rgb(255, 255, 255);">"Multiple attempts have been made to reach
you by email." which is in most cases <font color="#cc0000">FALSE!</font></span></p>
<p><font size="+2"><span style="color: rgb(34, 34, 34); font-family:
arial, sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; display:
inline !important; float: none; background-color: rgb(255,
255, 255);"><font face="Helvetica, Arial, sans-serif">Here is
my statement , even though I have no overdues, immediately I
am put in high alert and think I still have something I
shouldn't! We do not want to operate this way, instilling
fear and wrong-doing in the first statement....even if they
do have overdues...and especially when the don't! Please
help me find a way to edit or customize these blanket statements
or convince LibraryWorld there is a better way!</font><br>
</span></font></p>
<p><span style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; display:
inline !important; float: none; background-color: rgb(255, 255,
255);"></span><span style="color: rgb(34, 34, 34); font-family:
arial, sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; display:
inline !important; float: none; background-color: rgb(255, 255,
255);"> <i> Library: Carrabassett Valley Public Library</i></span><i><br
style="color: rgb(34, 34, 34); font-family: arial, sans-serif;
font-size: 12.8px; font-style: normal; font-variant-ligatures:
normal; font-variant-caps: normal; font-weight: normal;
letter-spacing: normal; line-height: normal; orphans: 2;
text-align: start; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;
-webkit-text-stroke-width: 0px; background-color: rgb(255,
255, 255);">
</i><i><span style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; display:
inline !important; float: none; background-color: rgb(255,
255, 255);"> 3209 Carrabassett Dr #3</span></i><i><br
style="color: rgb(34, 34, 34); font-family: arial, sans-serif;
font-size: 12.8px; font-style: normal; font-variant-ligatures:
normal; font-variant-caps: normal; font-weight: normal;
letter-spacing: normal; line-height: normal; orphans: 2;
text-align: start; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;
-webkit-text-stroke-width: 0px; background-color: rgb(255,
255, 255);">
</i><i><span style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; display:
inline !important; float: none; background-color: rgb(255,
255, 255);"> Carrabassett Valley ME 04947</span></i><i><br
style="color: rgb(34, 34, 34); font-family: arial, sans-serif;
font-size: 12.8px; font-style: normal; font-variant-ligatures:
normal; font-variant-caps: normal; font-weight: normal;
letter-spacing: normal; line-height: normal; orphans: 2;
text-align: start; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;
-webkit-text-stroke-width: 0px; background-color: rgb(255,
255, 255);">
</i><i><br style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px;
background-color: rgb(255, 255, 255);">
</i><i><span style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; display:
inline !important; float: none; background-color: rgb(255,
255, 255);"> Our records show that you have overdue items that
are listed below. <font color="#cc0000">(WRONG!) </font>
Multiple attempts have been made to reach you by email. <font
color="#cc0000">(WRONG!)</font></span></i><i><br
style="color: rgb(34, 34, 34); font-family: arial, sans-serif;
font-size: 12.8px; font-style: normal; font-variant-ligatures:
normal; font-variant-caps: normal; font-weight: normal;
letter-spacing: normal; line-height: normal; orphans: 2;
text-align: start; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;
-webkit-text-stroke-width: 0px; background-color: rgb(255,
255, 255);">
</i><i><br style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px;
background-color: rgb(255, 255, 255);">
</i><i><br style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px;
background-color: rgb(255, 255, 255);">
</i><i><span style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; display:
inline !important; float: none; background-color: rgb(255,
255, 255);">If the materials are found, please return them to
the Carrabassett Valley Public Library. If the materials have
been lost, they will need to be replaced at the value listed
below.</span></i><i><br style="color: rgb(34, 34, 34);
font-family: arial, sans-serif; font-size: 12.8px; font-style:
normal; font-variant-ligatures: normal; font-variant-caps:
normal; font-weight: normal; letter-spacing: normal;
line-height: normal; orphans: 2; text-align: start;
text-indent: 0px; text-transform: none; white-space: normal;
widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;
background-color: rgb(255, 255, 255);">
</i><i><br style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px;
background-color: rgb(255, 255, 255);">
</i><i><br style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px;
background-color: rgb(255, 255, 255);">
</i><span style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; display:
inline !important; float: none; background-color: rgb(255, 255,
255);"><i>Thank you for your prompt attention to this matter.</i><font
color="#cc0000"><i> </i>( UNECESSARY!)</font><br>
</span></p>
<p><span style="color: rgb(34, 34, 34); font-family: arial,
sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px; display:
inline !important; float: none; background-color: rgb(255, 255,
255);"><br>
</span></p>
<p><font color="#ff0000" size="+2"><span style="font-family:
arial,sans-serif; font-size: 12.8px; font-style: normal;
font-variant-ligatures: normal; font-variant-caps: normal;
font-weight: normal; letter-spacing: normal; line-height:
normal; text-align: start; text-indent: 0px; text-transform:
none; white-space: normal; word-spacing: 0px; display: inline
! important; float: none; background-color: rgb(255, 255,
255);"><font face="Helvetica, Arial, sans-serif">I SENT THIS
BACK TO THE PEOPLE WHO WERE UNHAPPY BY THEIR FALSE EMAIL:</font></span></font><br
style="color: rgb(34, 34, 34); font-family: arial, sans-serif;
font-size: 12.8px; font-style: normal; font-variant-ligatures:
normal; font-variant-caps: normal; font-weight: normal;
letter-spacing: normal; line-height: normal; orphans: 2;
text-align: start; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;
-webkit-text-stroke-width: 0px; background-color: rgb(255, 255,
255);">
</p>
<p>Hi Jane, <br>
</p>
<p>Unfortunately I cannot currently edit the contents of this
blanket emails. I will try to explain how it works...I hope this
makes sense: the email goes out to everyone who has any items OUT
<i><b>or</b></i> OVERDUE...the first "list" is the list of items
"overdue" (of which you have none) and the second list is items
OUT ( listed below and the due date.) <br>
</p>
<p>I have complained and asked for them to provide LibraryWorld
users with the ability to customize the wording of these emails.
So for now, simply ignore that which does not pertain to you.</p>
<p>I apologize for any undo stress!<br>
</p>
<p>Andie</p>
<br>
<pre class="moz-signature" cols="72">--
Andrea DeBiase
Library Director
Carrabassett Valley Public Library
3209 Carrabassett Dr #3
Carrabassett Valley ME 04947
PHONE: 207-237-3535
</pre>
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