[MinervaCats] System dropping holding?

[rfrancis@curtislibrary.com]

Hi Susan--

Yes, this has happened to us regularly for years and years, but we've 
never been able to find out why.  We have a "problem box" at the circ desk 
to catch these when they get returned...we estimate we get about 5 per 
week on average.  It's disturbing.

Rebecca

****************************************************************************
Rebecca Francis
Coordinator of Technical Services
Curtis Memorial Library
23 Pleasant St.
Brunswick, ME 04011
(207) 725-5242 x218
rfrancis at curtislibrary.com




"Susan Taylor" <susan.taylor at edythedyer.lib.me.us> 
Sent by: minervacats-bounces at informe.org
08/12/2008 12:14 PM

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<minervacats at lists.maine.gov>
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Subject
[MinervaCats] System dropping holding?






I feel like I’ve lately had a number items show up at the circulation desk 
to be checked out that are no longer in the system.  Some of them have 
barcodes from when we first became part of Minerva, so I know they were in 
the catalog originally.  When I scan the barcode, there is no item record 
and when I search cataloging there is no sign that we ever owned the item.
 
I’ve been told that you can’t accidently delete someone else’s holding 
when records are merged, so I am at a lost as to how these are 
disappearing.  Anyone else notice this problem?  Is there a solution?
 
 
Susan Taylor
Edythe Dyer Library
269 Main Rd. N.
Hampden
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