[MLTI-MS] Summer 2007 Redistribution Process for MLTI II Devices

[Brown, Laura]

Asset Redistribution for Summer 2007

The MLTI Project Team and Apple Project Team will be working together this
summer to redistribute MLTI 7th and 8th grade laptops based on anticipated
2007-08 student enrollments. This redistribution process will begin on June
11, 2007 and will continue throughout the summer until all laptop transfers
are complete. Laptop transfers will fall into three possible scenarios:

1. Schools that will receive additional devices to cover predicted
increasing student enrollments;
2. Schools that will return additional devices to cover predicted decreasing
student enrollments; and
3. Schools that will neither receive nor return devices since their
enrollments are predicted to neither decrease nor increase significantly.

To facilitate the redistribution of laptops, some school sites with surplus
devices may be asked to hold on to them, in order to exchange the devices
with neighboring schools that need extras. The MLTI Project Team will
provide direction on how schools that need more devices can go about
acquiring them.

Schools that are asked to return surplus devices will follow the process
outlined below to return them to the MLTI Local Depot. These devices will be
allocated to the Buffer Pool, allowing the MLTI Project Team to pre-allocate
them to schools for their Year 2 Buffer Pool Allocation. Schools that fail
to return devices on time may not receive their Year 2 Buffer Pool
Allocation. All returns to the Buffer Pool must be completed by August 10,
2007.

The following are the basic process flows schools to follow for the return
of surplus devices to the Buffer Pool and for the Summer Service offerings
beginning June 11, 2007.

Returning Devices to the Buffer Pool via the MLTI Local Depot (active June
11, 2007)

1. Login to DepotWorks.
2. At the bottom of the initial page, click the link for "Unit Returns for
Decreased Enrollment" (only available June 11, 2007 until September 28th,
2007). 
3. You will be presented with a bulk form requiring you to input individual
asset tag numbers for the units being returned.
4. After entering and submitting the data into the form, you will be
presented with a confirmation list with dispatch numbers.
5. Print out the individual shipping labels and affix them to the
appropriate boxes for shipment.
6. UPS will pick up the devices, just like normal MLTI Local Depot repairs.
7. IMPORTANT: The school MUST transfer the devices to the Buffer Pool
(School Code 000-00), using the Asset Manager.


Summer Service

In addition to the above redistribution process, the local depot is offering
bulk repairs, from June 11, 2007 to September 28, 2007. This offering will
allow schools to generate repair dispatches in bulk to the local depot,
without the need to contact the AppleCare help desk for individual case
numbers. 

1. Login to DepotWorks
2. At the bottom of the initial page, click on the link "Summer Service Bulk
Dispatch". 
3. Enter the requested data on the ³Summer Service Bulk Dispatch² form for
each iBook that needs repair. Required Input will be: Asset Tag number,
Primary Failure, any notes, information on whether the issue is
intermittent, and if accidental damage is acknowledged (yes or no). (Note:
If accidental damage is present, units may be subject to a price quote for
non-warranty repair (payable by PO)).
4. After entering and submitting the data into this form, you will be
presented with a confirmation list with dispatch numbers similar to what was
used in 2006. (Note: The major addition will be another column containing
links to the individual shipping labels for printing.)
5. Print out the individual shipping labels and affix them to the
appropriate boxes for shipment.
6. The user can use the list generated to match up shipping label to box or
refer to the label itself (as they contain the necessary pertinent
information). 
7. UPS will pick up the devices, just like normal MLTI Local Depot repairs.


Shipping Boxes

HELPFUL NOTE: If more shipping boxes are needed, they can be obtained by
either entering a Shipping Box Request within DepotWorks (allows 3 to be
ordered at a time), or if more than 3 are needed, a request can be submitted
via the Depot Feedback form. This form is accessed in the lower right corner
of your screen when logged into DepotWorks under ³Having issues or want to
send feedback?².

Need Help?

Questions about these processes should be directed to Steve Vose, MLTI
Project Manager, (207) 624-6777 or Laura Brown, MLTI Project Assistant,
(207) 624-6746.

Updates and more detailed instructions including screenshots will be
available at http://www.maine.gov/mlti/portals/tech/summerservice.htm by
early June.

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