[SOLAR-L] Announcing the Maine InfoNet Support System----

[Hensler, Deborah]

(apologies for the cross-postings)


A new web-based system to track support requests and problem reports
from your library. The new system will streamline the process of
managing support requests, and it will enable you to check the status of
your request online.

The Maine InfoNet Support System will also serve to centralize training
and documentation materials, and other relevant resources for libraries.


The Support Web is located at: http://espresso.ums.maine.edu:8088/ 

To use this system, you will need to register for an account at
http://espresso.ums.maine.edu:8088/index.php?act=register 

Once registered, you can log in to create a new ticket, add notes to
existing tickets, and read communication from Maine InfoNet staff using
a web-based interface. 

***** Effective immediately, please use the Support System to open a
ticket and report problems or make inquiries. Once you have opened a
ticket, communication via telephone or email is welcome. *****

The move to this new Support System enables the Maine InfoNet staff to
use resources more efficiently and serve you more effectively.  If you
have any questions or concerns about this system, please let me know. 

Deb

______________________________
Deborah Hensler
Library Systems Specialist, Maine InfoNet
Maine State Library
64 State House Station
Augusta, ME 04333
207-287-5620 or 1-800-322-8899
207-287-5624 - fax
207-592-1825 - mobile
http://www.maine.gov/infonet/