[minervacirc] not needed before and freezing holds - please discuss!
LMcQuarrie at bts.edu
Tue Dec 8 11:23:10 EST 2009
An example of "not needed before" may be found here:
AUTHOR Sky, Harry Z., 1924-
TITLE A rabbi in Maine / Harry A. Sky.
LOCATIONS bts , fml , mhs , sca , wel , tcy
Hold placed 3-25-2009
Not before 12-05-2009
I just scanned in the barcode of our copy (it now being past the "not before" date) and still Millennium did not recognize it as a hold request.
Perhaps we should turn off, or at least hide, this function.
From: minervacirc-bounces at informe.org [mailto:minervacirc-bounces at informe.org] On Behalf Of Joyce Wiebe
Sent: Tuesday, December 08, 2009 10:35 AM
To: Alisia Revitt; minervacirc at lists.maine.gov
Subject: Re: [minervacirc] not needed before and freezing holds - please discuss!
If the functions are inhibiting patrons from getting the items they
want, then I am in favor of turning off the functions. It will be
interesting to see what the patrons' reactions are to these actions
but if it helps us produce better service, I'm all for it. Joyce
> Hi, All.
> A while ago now, at my first circ meeting there was some discussion about
> patrons using Not Needed Before (NNB) and/or freezing their holds. There
> was some debate about how these differed and on their effects. I've done
> some investigating and here are the results and a point for discussion.
> Please use minervacirc to discuss and share your opinions as we might in a
> circ meeting.
> 1. Using Not Needed Before is a Bad Thing because it causes headaches for
> libraries when printing out pull slips. If a NNB hold is on an available
> item, it will keep paging pull slips for the item, but when the puller goes
> to check them in to put into transit, there is no hold to fill, because
> it's not needed yet. Multiply by however many days till the NNB deadline
> and you get much frustration. (Additionally, I am concerned that there may
> be some effects with holds "expiring", although I'm not sure. I'm just
> always concerned about this happening after this summer!)
> 2. Freezing holds is essentially the same as Not-Needed-Before-today+255. I
> have looked into the guts of how freezing works, and what it's doing is
> setting a not needed before date of 255 days in the future. (Why 255?
> Search me!) I have also seen a case of the repeating paging slip from a
> frozen hold.
> 3. Unfortunately both NNB and freezing are by the patrons themselves through
> their online patron records, so there isn't much that circ staff can do to
> prevent these, even though I know that many of you have tried.
> 4. I would suggest that we turn off and hide the ability to change Not
> Needed Before and Freeze holds in the patron view. I CAN do this (after
> some research), but I did not want to make the decision unilaterally.
> Also, if someone you work with should be on this list and is not, please
> forward this and encourage her/him to sign up to the minervacirc-l list at
> Thank you!
> Alisia Revitt
> Systems Training and Support Librarian
> Maine InfoNet
> alisia.revitt at maineinfonet.org
Joyce Murdoch Wiebe
Orono Public Library
39 Pine St.
Orono, ME 04473
MinervaCirc mailing list
MinervaCirc at lists.maine.gov
Confidentiality Notice: This email and any attachments is intended only for the person or persons to whom it is addressed in the text above and may contain privileged or confidential information. If you are not that person or person, any forwarding or other use of this message is prohibited. We respectfully request that you notify us by reply to this message, and then delete all copies of this message including any contained in your reply.
Disclaimer: Any views or opinions expressed in this e-mail and attachments are solely those of the author and do not necessarily represent those of Bangor Theological Seminary
More information about the MinervaCirc