[minervacirc] not needed before and freezing holds - please discuss!

Frank Dehler fdehler at york.lib.me.us
Tue Dec 8 11:26:16 EST 2009


We, as I assume many others, have experienced inconveniences as well as our
patrons' frustration due to the failure of these features to work as
intended.  I agree they should be turned off and hidden until such time as
they actually function correctly.

Thanks for following up on this situation--

Frank Dehler, Circulation Coordinator
York Public Library

-----Original Message-----
From: minervacirc-bounces at informe.org
[mailto:minervacirc-bounces at informe.org] On Behalf Of Joyce Wiebe
Sent: Tuesday, December 08, 2009 10:35 AM
To: Alisia Revitt; minervacirc at lists.maine.gov
Subject: Re: [minervacirc] not needed before and freezing holds - please

If the functions are inhibiting patrons from getting the items they 
want, then I am in favor of turning off the functions.  It will be 
interesting to see what the patrons' reactions are to these actions 
but if it helps us produce better service, I'm all for it.  Joyce

> Hi, All.
> A while ago now, at my first circ meeting there was some discussion about
> patrons using Not Needed Before (NNB) and/or freezing their holds.  There
> was some debate about how these differed and on their effects.  I've done
> some investigating and here are the results and a point for discussion.
> Please use minervacirc to discuss and share your opinions as we might in a
> circ meeting.
> given
> 1. Using Not Needed Before is a Bad Thing because it causes headaches for
> libraries when printing out pull slips.  If a NNB hold is on an available
> item, it will keep paging pull slips for the item, but when the puller
> to check them in to put into transit, there is no hold to fill, because
> it's  not needed yet.  Multiply by however many days till the NNB deadline
> and you get much frustration.  (Additionally, I am concerned that there
> be some effects with holds "expiring", although I'm not sure.  I'm just
> always concerned about this happening after this summer!)
> 2. Freezing holds is essentially the same as Not-Needed-Before-today+255.
> have looked into the guts of how freezing works, and what it's doing is
> setting a not needed before date of 255 days in the future.  (Why 255?
> Search me!)  I have also seen a case of the repeating paging slip from a
> frozen hold.
> 3. Unfortunately both NNB and freezing are by the patrons themselves
> their online patron records, so there isn't much that circ staff can do to
> prevent these, even though I know that many of you have tried.
> therefore
> 4. I would suggest that we turn off and hide the ability to change Not
> Needed Before and Freeze holds in the patron view.  I CAN do this (after
> some research), but I did not want to make the decision unilaterally.
> Also, if someone you work with should be on this list and is not, please
> forward this and encourage her/him to sign up to the minervacirc-l list at
> http://mailman.informe.org/mailman/listinfo/minervacirc.
> Thank you!
> Alisia
> ~~~~~~~~~~~~~~~~~~~~~~~~
> Alisia Revitt
> Systems Training and Support Librarian
> Maine InfoNet
> alisia.revitt at maineinfonet.org

Joyce Murdoch Wiebe
Orono Public Library
39 Pine St.
Orono, ME 04473

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