[minervacirc] ILL situation

Caroline Hawks chawks at westbrook.me.us
Tue Sep 14 10:51:49 EDT 2010

This same type of thing happened to us here at Walker last week. An item was in transit for one of our patrons. We knew because she was here in person when we looked it up. Later in the week when she cam in we looked again and saw that it was on the holdshelf for  a patron at another library and our patron was an "item" level hold for this same item, behind the patron who had it. Looked to us like someone had "bumped" our hold for their own patron. Can't remember which item it was now.
Carrie Hawks
Library Technical Assistant
Walker Memorial Library
800 Main St
Westbrook, ME 04092


From: minervacirc-bounces at informe.org on behalf of Alisia Revitt
Sent: Mon 9/13/2010 10:57 AM
To: Michelle Firmin
Cc: minervacirc at informe.org
Subject: Re: [minervacirc] ILL situation

Hi Michelle and other Circulators,

This is the second report of behavior like this I've heard in the last few weeks.  It's one of those things that's hard to replicate to figure out exactly what priority is coming through.  My understanding is, as you have said, that once an item was IN TRANSIT, it would go out to the person it was sent to, not to another hold further down.  

I will try to make this problem happen in a controlled situation so that we can see the exact causes and effects.  In the mean time, if you have examples of this happening, I will collect them together--drop me a line with the item number and patron number.


 Alisia Revitt  |  Systems Training and Support Librarian  |  Maine InfoNet  |  alisia.revitt at maineinfonet.org

On Mon, Sep 13, 2010 at 9:24 AM, Michelle Firmin <MFirmin at andovercollege.edu> wrote:

	Hi everyone! I have an odd situation and I am wondering what the normal protocol is for this occurrence.  


	I placed a hold a on Mad Men Season Two. I saw last week it was "IN TRANSIT" to me here at Kaplan University in South Portland. The Item arrived here, but when we checked it in it said that it had "a hold to be picked up at Orono Public Library" instead of for me as I was expecting. 


	I see that there is an Item level hold for an Orono patron and I certainly realize that a library's own patron has priority. However, I also thought that once an item was set "IN TRANSIT" to a patron at another library (& was actually sent), that the patron it was going to would get to check out the item. 


	Thanks very much for any insight into this! 




	 cid:image001.jpg at 01CAF5C9.D5506D90<https://mail.westbrook.me.us/exchange/chawks/Drafts/image001.jpg> 


	Michelle Firmin, MLS

	Librarian - KU Maine


	265 Western Avenue                        

	South Portland, ME 04106               


	mfirmin at kaplan.edu <mailto:mott at kaplan.edu> 

	Tel: 207 221 8745

	Fax: 207 774 1715


	Building Futures


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