[minervacirc] To Send or To Send Home

Jeanne Madden JMadden at falmouth.lib.me.us
Fri Nov 4 11:20:03 EDT 2011

Here at Falmouth I know we have been guilty of sending an item along to fulfill a patron request.  However, recently an item came through that truly needed attention so it was sent back home.  I think what circ staff may get confused with is how to do this.  When prompted to fill a hold, just click check in, do not fulfill hold and the item will return to its home for repairs. 

Make sense?

Jeannie P. Madden
Falmouth Memorial Library
Administrative Services Librarian
jmadden at falmouth.lib.me.us

-----Original Message-----
From: minervacirc-bounces at informe.org [mailto:minervacirc-bounces at informe.org] On Behalf Of Josh Tiffany
Sent: Thursday, November 03, 2011 2:58 PM
To: MELIBS-L at LISTS.MAINE.EDU; minervacirc at lists.maine.gov
Subject: [minervacirc] To Send or To Send Home

At Scarborough Public Library, we take great pride in the condition
of our materials.  We physically check every disc that is returned
for scratches and smudges, immediately repair any damage to covers on
books or other materials, and never let a cracked case leave the
building.  Which brings up an inter-library point - at what point in
time should an item not fulfill a hold but instead be sent back to
its home for repairs?  We have received crushed DVD cases with a note
"case cracked upon arrival", followed up another library putting a
ditto mark, followed by another library putting a ditto mark, and on
and it goes.  And we have now gotten notes back saying "patron
reports disc cracked"... and then being sent along to fulfill the next

I truly understand that this can become a sticky situation.  Each
library has its own standards for what is allowed to be circulated,
what needs repair, and what needs a new case.  However, there should
be some kind of base-line that all libraries work off of rather than
just continually sending damaged goods and packaging from one library
to the next.  If I were asked, I would prefer that damaged cases be
sent back to us rather than sending it along to fulfill the next
hold.  And if someone receives an item with something damaged or

If anyone has any insight or suggestions, they would be greatly

Yours in circulation librarianship,

Josh Tiffany, MLIS
Head of Circulation
Scarborough Public Library
48 Gorham Road
Scarborough ME 04074
207-883-4723 x6268

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