[minervacirc] Overdue Coincidence

Jennifer Leo jleo at westbrook.me.us
Tue Oct 25 11:53:54 EDT 2011


I had a patron report today that he had renewed his items a couple days
ago and the system showed them as not renewed.

Jennifer Alvino Leo, MLIS
NELA Past-President
Walker Memorial Library
Head of Lending Services/Public Service Systems Coordinator
800 Main St.
Westbrook, ME 04092
jleo at westbrook.me.us
207-854-0630 fax 207-854-0629

-----Original Message-----
From: minervacirc-bounces at informe.org
[mailto:minervacirc-bounces at informe.org] On Behalf Of Josh Tiffany
Sent: Tuesday, October 25, 2011 9:54 AM
To: minervacirc at lists.maine.gov
Subject: [minervacirc] Overdue Coincidence

A quick question for those living in circulation land.

Yesterday I had three different patrons all report that they renewed 
their items online but didn't have the due date stick.  When I 
questioned them further, it appears they attempted to renew their 
items during days and/or times when Millennium was down.

So my question - has anyone else had to deal with such instances in 
the past few days?  Or am I just the victim of a massive patron-
centered conspiracy?

Thanks,

Josh

Josh Tiffany, MLIS
Head of Circulation
Scarborough Public Library
48 Gorham Road
Scarborough ME 04074
207-883-4723 x6268




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