[minervacirc] Work-around for greyed out print button

Camden PL camdenpubliclibrary at gmail.com
Thu Oct 16 16:01:46 EDT 2014


I just click on another button and then back to the checkout button, and it
works.

Diane Kirkman
Camden Public Library

On Thu, Oct 16, 2014 at 3:48 PM, Mike Windsor <
mwindsor at scarboroughlibrary.org> wrote:

>  Hi All,
>
>
>
> Since switching to Sierra, we have periodically experienced the print
> button being greyed out.  This happens after we’ve checked out a patron’s
> materials.  I submitted a ticket and the info was passed along to iii.  The
> problem persists, but I stumbled on a work-around yesterday.  When the
> print button is greyed out, click on the check out box on the left hand
> side of Sierra, and the print button will work!  I have tested this
> several times and was able to print a receipt.
>
>
>
> Hope this helps,
>
>
>
> Mike Windsor
>
> Head of Circulation
>
> Scarborough Public Library
>
> 207-396-6268
>
> http://www.scarboroughlibrary.org
>
>
>
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>
>
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