[minervacirc] double holds

Susan Taylor susan.taylor at edythedyer.lib.me.us
Tue Jun 23 09:30:59 EDT 2015


I'm thinking it is a system thing because we have also had this happen from
time to time.  It is nothing I could replicate so I haven't reported it.

 

Susan Taylor

Edythe Dyer Library

269 Main Rd. N.

Hampden, ME

 

A book is proof that humans are capable of working magic.~Carl Sagan

 

From: minervacirc-bounces at informe.org
[mailto:minervacirc-bounces at informe.org] On Behalf Of Bethany Wulleman
Sent: Monday, June 22, 2015 2:29 PM
To: minervacirc at lists.maine.gov
Subject: [minervacirc] double holds

 

Hi everyone!

 

We have been having some odd things occur here and I'm wondering if anyone
else is seeing this.

 

We have had several occasions where we have placed a hold on an item and two
copies have actually arrived.

Only one hold is placed, but somehow the request is being duplicated.  This
most recent occurrence had a staff member request the item

and then an hour later another hold for the same item was placed.. The
patron ended up with two copies..

 

I'm trying to determine if it is a staff member somehow double processing or
if it is a system issue.

 

Please let me know if this has happened to you.  

Thanks!

 

Beth Wulleman  Lending Services Supervisor

Lewiston Public Library 200 Lisbon St.     Lewiston, ME  04240     Voice:
207.513.3134 www.LPLonline.org <http://www.lplonline.org/> 

 

The next time you make an Amazon purchase shop at Smile.Amazon.com.  Choose
"the Friends of the Lewiston Public Library" as your organization to
support. 

 It is free & Amazon will donate a portion of their proceeds to LPL!

 

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