[minervacirc] Frozen Holds
lynn.uhlman at maineinfonet.org
Tue Jul 5 13:13:03 EDT 2016
I hope everyone had a lovely Independence Day weekend. Now its time to
redirect your thoughts back from tasty BBQs, day trips and lake/ocean side
reading to more mundane matters.
At the last Circulation Round Table in April, we yet again discussed the
continued problems associated with Frozen Holds. Originally, we had
discussed it at the January 2015 meeting and decided to try it out a while
longer to see if things improved. Alas, they did not.
To recap...a minority of patrons have been able to use the Frozen Holds
feature without any problems over the years, while the majority of patrons
and staff find it problematic and clunky. Additionally, "bugs" regarding
this feature continue to crop up in the system upgrades which makes it not
very useful and a mite difficult to train patrons and staff successfully.
So, the long and the short is that it was decided to turn the ability to
freeze holds off. This was recently done by Maine InfoNet staff and a list
has been compiled of patrons with frozen holds.
*What do library staff need to do?*
1. Review the list of frozen holds for your library in the Google
*Libraries with frozen patron holds:*
bfl, bml, cam, cml, edl, fml, fre, gar, gpl, kbk, lit, lpl, mca, opl,
pfl, ric, rkd, roc, sca, spp, tho, tml, tpl, wel, win, wlk, wpl
to have the hold replaced
or request it themselves at a later date.
- If they want the hold replaced, cancel the existing frozen hold and
request it again for them. Change the priority of the hold to place the
patron in the queue where they originally were
. Use the *Hold Placed* date in the Google spreadsheet as your guide.
Directions on how to *Change Priority* can be found at
- If they want to replace it themselves at a later date, let them know
the title and then cancel the hold.
Additionally, staff can guide patrons in adding it to to their
to use as a reminder. Directions can be found at
As always, please feel free to submit a ticket to
http://support.maineinfonet.org if you have any questions, concerns, or
need further guidance.
*Lynn A. Uhlman*
*Systems Training and Support Librarian*
5784 York Village, Suite 58
Orono, Maine 04469-5784
Email: lynn.uhlman at maineinfonet.org <mail+to:lynn.uhlman at maineinfonet.org>
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