[minervacirc] MinervaCirc Digest, Vol 87, Issue 3
Joanna M. Breen
jbreen at bmpl.lib.me.us
Mon Apr 3 14:06:52 EDT 2017
I agree, we should make the service work because there's interest and
a demographic it serves -- and the demographic is our future supporters!
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> Today's Topics:
> 1. Why we should keep SMS renewal (Moreno, Judith)
> Message: 1
> Date: Fri, 31 Mar 2017 13:15:27 +0000
> From: "Moreno, Judith" <jmoreno at cmcc.edu>
> Subject: [minervacirc] Why we should keep SMS renewal
> To: "'minervacirc at lists.maine.gov'" <minervacirc at lists.maine.gov>
> Cc: "MINERVA-L at LISTS.MAINE.EDU" <MINERVA-L at LISTS.MAINE.EDU>
> Message-ID: <f21c32ac03c84c2bab222c8a833b3337 at CM-EXG-MB.CMCC.EDU>
> Content-Type: text/plain; charset="us-ascii"
> Happy Friday Minervians,
> The Circulation Standards Committee is recommending to the Minerva
> Board that the SMS renewal functionality (renewing via text
> messaging) be turned off.
> I understand that some patrons are unhappy with this option because
> it renews all items that are eligible to be renewed on their
> account, and not just a single item. Some libraries give their
> patrons the option of being able to renew their items as much as 7
> days before they are due, and so patrons miss out on loan time if
> they inadvertently renew using SMS.
> Our students and staff at Central Maine Community College do like
> this option. A lot. Perhaps it is our demographic of twenty
> somethings that do almost everything with their phones. The fact
> is, renewing by SMS is an added bonus, it's easy, and not one of our
> patrons has complained that they inadvertently renewed some items
> they didn't want to. Our students avoid overdues using a feature
> that is very 21st century.
> Granted, the SMS message one currently receives doesn't really
> explain the process of renewing via SMS, but if this text were
> changed, it certainly would help. Another opportunity to educate
> patrons is when they opt into SMS messaging. Renewal functionality
> could easily be explained on the opt in screen. We hand out
> bookmarks to our students when they check something out that
> explains how to opt in and how renewals work. The response is
> almost always: "Cool!"
> Let's keep being cool librarians, and not turn this off.
> Best regards,
> Judi Moreno
> Public Services Librarian
> Central Maine Community College
> Auburn, Maine 04210
> jmoreno at cmcc.edu
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> End of MinervaCirc Digest, Vol 87, Issue 3
Joanna M. Breen, MSLIS
Boothbay Harbor Memorial Library
4 Oak Street
Boothbay Harbor, ME 04538
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